Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of delays due to high demand or stock unavailability, we will notify you via email or phone.

2. Shipping Locations

We currently ship across India.
For international orders, please contact us directly at [insert email] for assistance and shipping estimates.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions for select products or order values — details will be announced on our website or social media.

4. Delivery Time

Once dispatched, delivery usually takes 3–7 business days depending on your location.
Rural or remote areas may take slightly longer.
You will receive a tracking link or SMS update once your order has been shipped.

5. Order Tracking

After your order is shipped, we will send you a tracking ID and courier details via email or SMS.
You can track your order status on the courier’s website using the provided tracking number.

6. Delayed or Missing Shipments

If your order is delayed beyond the expected delivery time:

Please contact us at support@vaagainaturals.com or call +91 83004 83664.
We will coordinate with our courier partner to resolve the issue promptly.

Vaagai Naturals is not responsible for delays caused by natural disasters, courier strikes, lockdowns, or unforeseen events.

7. Incorrect Address

Please ensure your shipping address and contact details are accurate.
We are not responsible for non-delivery due to incorrect or incomplete address information provided by the customer.
If the package is returned, reshipping charges may apply.

8. Damaged or Missing Items

If your order arrives damaged, tampered, or with missing items, please:

Take a photo or video of the package, and
Notify us within 48 hours of delivery at support@vaagainaturals.com.

We will review your claim and offer a replacement or refund as applicable.

9. Change or Cancellation of Orders

Orders can be modified or cancelled within 12 hours of placing them by contacting us directly.
Once shipped, orders cannot be cancelled or changed.